Terms & Conditions
Welcome to KapuHub
These Terms & Conditions ("Terms") govern your access to and use of the KapuHub website, mobile applications, and all related services (collectively, the "Platform").
By accessing, registering for, downloading, or using KapuHub, you agree to comply with these Terms, our Privacy Policy, Refund Policy, and any additional policies published on the Platform. If you do not agree with these Terms, please do not use our services.
KapuHub is a multi-vendor marketplace that connects customers with restaurants, grocery stores, pharmacies, retail shops, car rental providers, parcel delivery services, and other approved merchants. We provide the technology platform that enables users to discover, purchase, rent, and request delivery of products and services offered by independent merchants and service providers.
Use of the Platform
KapuHub acts solely as a technology platform that facilitates transactions between customers, merchants, rental providers, and delivery partners.
Unless otherwise stated:
- Merchants are responsible for the quality, availability, pricing, and accuracy of their products and services.
- Car rental providers are responsible for the condition, insurance, licensing, and legal compliance of their vehicles.
- Delivery partners are responsible for completing deliveries professionally and safely.
- Customers are responsible for providing accurate delivery and contact information.
KapuHub does not manufacture, own, store, inspect, or guarantee any products or services offered by independent merchants.
Services Available on KapuHub
Depending on your location, KapuHub may offer:
- Food Delivery
- Grocery Delivery
- Pharmacy Services
- Online Shopping
- Car Rental
- Parcel Delivery
- Additional marketplace services introduced from time to time
Service availability may vary depending on your delivery zone.
User Eligibility
To use KapuHub you must:
- Be at least 18 years old, or use the Platform under parental or legal guardian supervision.
- Provide accurate registration information.
- Keep your account credentials secure.
- Comply with all applicable laws and regulations.
You are responsible for all activity conducted through your account.
Orders & Payments
When placing an order or booking through KapuHub:
- Prices are determined by the merchant or service provider.
- Payment may be made using the available payment methods.
- Orders are subject to merchant confirmation and product availability.
- Delivery times are estimates and may vary due to weather, traffic, demand, or other unforeseen circumstances.
Delivery Policy
Customers must provide:
- Accurate delivery addresses
- Valid phone numbers
- Clear delivery instructions
If delivery cannot be completed due to incorrect information or customer unavailability, additional charges may apply or the order may be cancelled.
Merchant Responsibilities
Merchants agree to:
- Maintain accurate product information.
- Honour listed prices where applicable.
- Fulfil confirmed orders promptly.
- Comply with all applicable laws and regulations.
Car Rental Terms
Vehicle rental providers are responsible for:
- Vehicle safety and maintenance
- Insurance requirements
- Rental agreements
- Driver eligibility requirements
- Compliance with transportation laws
KapuHub is not responsible for accidents, traffic violations, or disputes arising from vehicle rentals.
Parcel Delivery
Parcel deliveries are subject to:
- Size and weight limitations
- Restricted item policies
- Delivery zone availability
- Verification where applicable
Customers must not use KapuHub to send illegal, dangerous, or prohibited items.